G&G AUTOMOTIVE

Returns and order issues

Last updated September 29, 2026

15-day return window

Unless a listing, quote, invoice, warranty, or applicable law provides otherwise, an eligible return must be requested within 15 calendar days after delivery or customer pickup. Starting a request does not automatically approve a return. Follow the return authorization and deadline provided by G&G.

Required condition

A returned part must be in the same quality and condition in which it was delivered, with all included components, labels, and documentation. Do not install, alter, disassemble, repair, cut, drill, paint, refinish, program, or otherwise modify a part that may be returned. Keep the original packaging when reasonably possible. G&G may deny or reduce a refund when a product is returned used, incomplete, damaged after delivery, or in a condition different from the condition delivered.

How to request a return

Signed-in retail customers may start a request from an eligible order. Business customers may use their account center or contact G&G Sales. Other customers may email support@ggautopartsusa.com with the order number, item, reason, and relevant photographs. Wait for return authorization and instructions before shipping or dropping off a product. Unauthorized returns may be refused.

Change of mind or customer-ordering error

When an eligible item was accurately described and correctly supplied but is returned because the customer changed their mind or ordered incorrectly, the customer is responsible for return shipping and a 15% restocking fee will be deducted from the merchandise refund. Original shipping charges are not refundable in these circumstances.

Wrong, damaged, defective, or misdescribed items

No restocking fee applies when G&G supplied the wrong item or the item arrived damaged, defective, or materially different from its description. G&G will provide or reimburse reasonable standard return shipping when G&G authorizes the return for one of those reasons. Depending on availability and applicable warranty terms, G&G may offer replacement, repair, store credit, or refund.

Visible shipping damage, missing contents, or a wrong item must be reported within 48 hours after delivery. Photograph the shipping container, label, packaging, damage, and item, and keep all materials until instructions are provided. A defect that could not reasonably be discovered during initial inspection should be reported promptly and within any applicable written warranty period.

Items generally not returnable

Except when required by law or when an item was wrong, damaged, defective, or materially misdescribed, the following are generally not returnable:

Inspection and refunds

All returns are inspected. An approved refund will be issued to the permitted original payment method within 10 business days after G&G receives and completes inspection of the returned item. The customer’s bank or payment provider may require additional processing time before the credit appears. Approved deductions, including an applicable 15% restocking fee, return-shipping charge, or documented loss in condition, will be shown or communicated with the refund.

Exchanges and replacements

Availability cannot be guaranteed while a return is in transit or under review. G&G may process a replacement as a separate order. Any price or shipping difference will be disclosed before the replacement order is completed.

Order cancellations

Contact G&G immediately to request cancellation. We will try to stop an order before supplier processing, packing, pickup preparation, or shipment begins, but cancellation is not guaranteed. An order that can no longer be cancelled is subject to this return policy.

Contact

Questions or return requests can be sent to support@ggautopartsusa.com.